Whether Richard Roth is the first or just the first person I know to sue a major airline, like Delta, for delays, inconvenience, rude behavior, and rebuffing employees…I hope he’s not the last. With what airlines charge (high fuel prices or not) someone needs to get upset. No longer are the skies ‘friendly’. Sure the flight attendants are fairly courteous, depending on their mood.
Sure the pilots are friendly, they’re the ones whose hands our lives are in…but the ground personnel…please.
Over the past 5 years alone, I’ve flown every major carrier that flies through or from the United States. One thing I can always count on is that the service gets worse with each trip.
Baggage handling personnel are the worst. My bags have been lost several times. It doesn’t matter if its in the United States or not. When I try to get information on my bags the people I speak with are rude and unconcerned. Yes, I know they have millions of bags they lose everyday but I don’t care about millions. I care only about mine…and since the baggage handler wouldn’t have a job if we all stopped flying…they should at least have an ounce of concern in their voice. That would at least make me feel a little better, like I counted.
(Story continued below)
I was in the insurance business for more than 20 years. Daily, no, hourly, someone would call and complain about their premium going up $1 or $2. It wasn’t millions, no, but it was complaints and they were all the same. Still, it was my job to be kind, courteous and understanding. I spoke to them with the authority that I would do everything in my power to find out why there premium went up and take the time to find a less expensive rate. Sure, I knew the rate went up because of inflation and I knew I couldn’t find a less expensive rate but…I spoke to my client for those few minutes like he was the only client I had. I was on the telephone with the client anyway…why not speak kindly rather than abrasive and uncaring?
Every single passenger understands that there is a chance their luggage will be lost. It’s the law of average. It happens. But when you are given a phone number to call for the airline baggage people and they never answer their phone except between a specific 15 minute interval, what kind of message does this give a traveler?
My son’s and my bags were lost, all of them, going on a non-stop flight to Mexico. It took them 5 days to get our bags and phone call after phone call after phone call. And, hotels charge for phone calls to parties outside the hotel! Add it up! Yes, I was reimbursed, I think a total of $120 for the delay of getting my bags but that $120 does nothing to make up for all the time I had to spend driving over 30 minutes to the airport and back from the airport four times because they didn’t answer their phones, were rude and totally ruined the 5 days I had to spend looking on my own for the baggage (yes, you can do this). Was I able to go to the beach? How could I? I had to call the airlines. Was I able to go to breakfast, lunch or dinner? How could I? I was traveling to and from the airport.
I’m not surprised in the least that this man is suing. ? To me, $1million is cheap for Delta to get by paying. Maybe this will knock the airline industry back to the era of the ‘friendly skies’. Maybe not.
~ Diana